*INTERNSHIP WRAP-UP IN PROGRESS
E-COMMERCE CHECKOUT EXPERIENCE
Innovated a new mini-cart checkout to simplify and speed up the shopping experience
COMPANY
Kendra Scott
ROLE
UX/UI Designer
TEAMS
Digital Design, Engineering, and Web Merchandising
DATE
May 2025 - Present
Currently working with the Kendra Scott digital design team to enhance the e-commerce shopping experience across devices.
My focus is improving the mini-cart checkout flow to make it faster, clearer, and more intuitive for users.
Shoppers often struggle to edit or review items directly within the mini cart, causing friction and slowing down checkout.
Usability testing revealed that shoppers often struggled to edit items directly within the mini cart, forcing them to restart their selection process. This friction slowed checkout and led to frustration during multi-item purchases.
“I couldn’t edit. I had to add again and remove the first one.”
Users want better visibility of their selected items
They expect to edit color or quantity without leaving the mini cart
Competitor carts (Tiffany’s, Mejuri, Gorjana) show trade-offs between clarity and editability
Designing a simplified, editable mini-cart experience that keeps checkout within one seamless flow.